Book notes on The Speed of Trust: The One Thing That Changes Everything by Stephen M.R. Covey Book about impact of trust with respect to costs and ability to get things done. Tools on establishing trust, finding right language to use, noting behaviours that exhibit and build trust. Trust = Confidence; mistrust = suspicion Increased…
Ok, so I didn’t actually read the Crucial Conversations in full. I only skimmed the first and last chapters. I did however attend a two day seminar based on this book, graciously sponsored by my employer. Here are some of my takeaways. Conversations become crucial when stakes are high, emotions are running strong, and there are…